# Turn more consultations into accepted treatment plans.

Source: https://www.getwilco.ai/clinics/aesthetics

An ad starts the interest. A consultation explores the options. Wilco keeps the conversation connected until the patient has a clear next step.

## Example workflow: After the consultation, make the next step clear.

This example explains a configurable workflow, not a live patient record or a guarantee of conversion.

Consultation complete. Plan undecided.

Phone and WhatsApp follow-up. Follow up the clinician’s proposal, at the patient’s pace.

### “I’m still unsure about the treatment.”

Wilco → care team or clinician: Make room for the right answer.

Care team: Help with costs and the practical details of the proposal.

Clinical handoff: Route suitability, risks and expectations to the clinician.

Next step: An informed decision, without pressure

Pause conversion outreach while clinical questions are unresolved. Suitability and consent stay with your clinicians.

### “Could we find a different date?”

Wilco + your clinic diary: Change the date. Keep the context.

Phone or WhatsApp: Offer suitable times for the appointment approved by your team.

Clinic diary: Book or reschedule, then move the reminders to the new date.

Next step: An appointment that works for the patient

Preparation details come from your clinic. Wilco does not change the recommended treatment.

### “How do I pay the deposit?”

Wilco + your payment provider: Make the agreed deposit easy.

WhatsApp: Send the clinic-approved deposit link and payment details.

Payment confirmation: Record the payment status confirmed by the connected system.

Next step: The clinic knows where the booking stands

Your clinic sets the amount and terms. A deposit is not a substitute for clinical approval or informed consent.

Configured for each clinic: Clinician-approved treatment; Patient-led decisions; Opt-outs stop contact.

## From the first message to a considered decision.

### Keep social interest from going cold.

A comment, a message or an ad enquiry can disappear between marketing and reception.

Bring the agreed entry points into one follow-up journey. Respond, establish what the person is asking for and help arrange a consultation. Adapt the next call or message to their reply.

An enquiry with a next step, not another unread message.

### Bring the interest into the consultation.

The patient books, but a timing issue or a practical question gets in the way.

Confirm the appointment, provide clinic-approved preparation details and make changing the time straightforward. Recover confirmed no-shows with a conversation about what happened.

The patient attends and meets your clinical team.

### Help the patient reach a decision.

After the consultation, an unanswered question can leave the proposed plan undecided.

Follow up the clinician’s proposal, understand the hesitation and arrange the right answer. Route questions about suitability, risks or expectations to your team. Discuss practical options without pushing a treatment.

An accepted plan, time to think or a clear decline.

### Stay connected to the agreed care plan.

A planned review or follow-up is easy to lose once the first appointment is over.

Coordinate the reviews and further visits your clinical team recommends. When a patient wants to recommend the clinic, give them an invitation to share so the new person can choose to get in touch.

Planned reviews attended and patient-led referrals welcomed.

## Your team in the loop

Your care team, or the human team Wilco provides, can step in with the conversation history. Timing, contact limits and handoffs are configured for your clinics.

Suitability, informed consent and treatment recommendations belong to your clinicians, never an automated sales sequence.

## Next step

Meet a deployment strategist to map your workflows, see Wilco in action and define the first deployment for your team.

- [Book a meeting](https://cal.com/francisco-hernandez/wilco-30)