# Help more patients follow through on their skin care plan.

Source: https://www.getwilco.ai/clinics/dermatology

From the first consultation to the treatment decision and the next review, Wilco keeps practical follow-up connected to the plan your dermatologist recommends.

## Example workflow: A planned review shouldn’t disappear from view.

This example explains a configurable workflow, not a live patient record or a guarantee of conversion.

Review due. No appointment recorded.

Phone and WhatsApp follow-up. Follow up the review set by the dermatologist.

### “Do I still need to come back?”

Wilco → your dermatology team: Bring the question back to care.

Care team: Help with review costs and practical questions.

Dermatologist: Pass changes in symptoms or questions about the review to the clinician.

Next step: The appropriate next step clarified

Wilco does not assess skin symptoms or decide whether a clinical review is needed.

### “Can we book my follow-up?”

Wilco + your clinic diary: Put the review in the diary.

Phone or WhatsApp: Find a suitable appointment within the clinic’s review schedule.

Reminders & attendance: Book, confirm and help rearrange if the patient’s plans change.

Next step: A review appointment followed through

Your clinic confirms attendance and any clinical next steps after the visit.

### “I already have an appointment.”

Wilco + your clinic team: Join up the existing booking.

Clinic diary: Check the reported appointment against the connected diary.

Care team review: Resolve mismatches and stop duplicate booking outreach.

Next step: One booking. One reminder sequence.

If the appointment cannot be verified, flag it to the team rather than assuming the review is booked.

Configured for each clinic: Clinician-defined review timing; No duplicate outreach; Clinical questions to your team.

## From the first question to the next review.

### Make the first consultation easier to arrange.

An enquiry arrives through the website, a call or a message, but never reaches a clear next step.

Connect the agreed entry points and follow up through the clinic’s contact channels. Help with availability and practical questions. Any concern needing clinical judgement goes to your care team.

A consultation arranged or the enquiry appropriately resolved.

### Turn the booking into an attended consultation.

A diary entry can still become an unconfirmed appointment or a missed visit.

Confirm the time, share approved visit information and help reschedule if needed. Reconnect after a confirmed no-show and return a replacement booking to the reminder flow.

Attendance verified by the clinic, not inferred from a booking.

### Keep a proposed treatment from staying undecided.

The patient leaves with a plan, but a practical barrier or a question prevents a decision.

Follow up the dermatologist’s proposal, understand the obstacle and arrange the appropriate next conversation. Your clinicians handle questions about diagnosis, medication and treatment suitability.

An accepted plan, a requested pause or a recorded decline.

### Connect care to the review that follows.

The recommended review is due, but no one has arranged the next appointment.

Use the dermatologist’s agreed schedule to reconnect and help book the return visit. Bring changed symptoms, medication questions or interrupted care to the clinical team before continuing.

A review attended, with the care team deciding what comes next.

## Your team in the loop

Your care team, or the human team Wilco provides, can step in with the conversation history. Timing, contact limits and handoffs are configured for your clinics.

Wilco does not diagnose skin conditions or advise on medication. Your dermatology team stays responsible for every clinical decision.

## Next step

Meet a deployment strategist to map your workflows, see Wilco in action and define the first deployment for your team.

- [Book a meeting](https://cal.com/francisco-hernandez/wilco-30)