# Help more patients move ahead with eye care.

Source: https://www.getwilco.ai/clinics/ophthalmology

Your team recommends the treatment. Wilco follows up the unanswered questions and practical barriers between the consultation and the patient’s decision.

## Example workflow: From an eye-care proposal to a clear next step.

This example explains a configurable workflow, not a live patient record or a guarantee of conversion.

Consultation complete. Decision pending.

Phone and WhatsApp follow-up. Follow up the specialist’s proposal and the patient’s last reply.

### “I have questions before going ahead.”

Wilco → the right specialist: Get the right person to answer.

Care team: Explain the clinic’s costs and available payment options.

Ophthalmologist: Route questions about suitability, risks or recovery to the specialist.

Next step: An informed treatment decision

Clinical assessment and informed consent stay with your ophthalmology team.

### “Can we arrange the next appointment?”

Wilco + your clinic diary: Coordinate the next visit.

Phone or WhatsApp: Offer times for the next appointment defined by your clinic.

Clinic diary: Book or reschedule, then share clinic-approved visit details.

Next step: The next appointment arranged

The clinic controls appointment type, clinical clearance and preparation instructions.

### “Please send me the payment link.”

Wilco + your payment provider: Follow through on the decision.

WhatsApp: Send the approved link for the amount agreed with the clinic.

Payment confirmation: Record the status returned by the connected payment system.

Next step: Payment and treatment status kept distinct

Payment does not replace clinical approval. Card details remain with your payment provider.

Configured for each clinic: Specialist-owned decisions; Clinic-approved appointments; Agreed contact limits.

## From an eye-care enquiry to an informed decision.

### Give vision-care interest a next step.

A vision-correction enquiry comes in, but a missed call leaves the conversation unfinished.

Follow up across the clinic’s agreed entry points and contact channels. Help arrange an assessment and answer practical questions using approved information. Your clinical team determines suitability.

An assessment booked, a question routed or a clear decision.

### Help the patient make the assessment.

The appointment is booked, but the patient still needs confirmation or visit details.

Share the clinic’s approved instructions, confirm attendance and help rearrange the appointment when needed. Recover recorded no-shows and restart the reminders for the new date.

An attended assessment, recorded by your clinic.

### Resolve what is holding the decision back.

The proposed procedure is still undecided because of timing, cost or a clinical question.

Follow up with the proposal in context. Arrange the right conversation with your team and introduce available financing if appropriate. Questions about risks, recovery or expected outcomes belong to the clinician.

A recorded treatment decision, without mistaking silence for consent.

### Keep the follow-up visits connected.

A scheduled review becomes a separate conversation and the next booking gets missed.

Coordinate visits against the care team’s follow-up schedule. Reconnect when a review is due, help arrange the appointment and route new symptoms or concerns to the clinical team.

Reviews attended on the clinician’s agreed care schedule.

## Your team in the loop

Your care team, or the human team Wilco provides, can step in with the conversation history. Timing, contact limits and handoffs are configured for your clinics.

Your clinical team owns suitability, advice and informed consent. Wilco makes sure practical follow-up does not fall between conversations.

## Next step

Meet a deployment strategist to map your workflows, see Wilco in action and define the first deployment for your team.

- [Book a meeting](https://cal.com/francisco-hernandez/wilco-30)