# Help more pet owners move ahead with planned care. Source: https://www.getwilco.ai/clinics/veterinary A missed call. An undecided estimate. Vaccines or deworming left overdue. Wilco follows up with owners to turn recommended care into attended visits. ## Example workflow: An overdue vaccine. A conversation that brings them back. This example explains a configurable workflow, not a live patient record or a guarantee of conversion. Vaccines or deworming outstanding Phone and WhatsApp follow-up. Contact owners on the practice’s outstanding-care list. ### “Does my pet still need this?” Wilco → your veterinary team: Let the practice confirm. Care team: Help with visit costs and practical arrangements. Veterinary handoff: Ask the vet to confirm care questions, with the owner’s context. Next step: The right care confirmed by the practice Your vet sets the schedule and what is due. Wilco does not give veterinary advice or replace emergency care. ### “Do you have anything after work?” Wilco + your practice diary: Turn the recall into a visit. Phone or WhatsApp: Find an available time and book the practice-approved visit. Reminders & attendance: Confirm, reschedule or recover a recorded no-show. Next step: A return visit, confirmed by the practice A booking is not completed care. Your practice confirms attendance and records the vaccine or treatment. ### “We already had that done.” Wilco → your practice team: Check the record, not call again. Owner’s reply: Capture what the owner says and pause this recall. Practice review: Ask your team to verify and update the care record. Next step: The recall reconciled with the care record An owner’s reply is not clinical confirmation. Your practice verifies completed care before closing the recall. Configured for each clinic: Practice-defined recall list; Vet owns care decisions; Owner preferences respected. ## One owner conversation. Every next step connected. ### Reconnect with the owners you missed. The phone rings while your team is caring for an animal. The owner leaves without a next step. Pick up missed enquiries and follow up through the practice’s agreed channels. Help with planned-care bookings and practical questions. Urgent concerns go directly to the practice’s agreed human-led process. A routine enquiry resolved or the right person brought in. ### Help the owner make the visit. A booked appointment can still be missed, cancelled or left unconfirmed. Confirm the visit and share practice-approved details. Help find another time when needed, update the reminders and reconnect after a recorded no-show, respecting the owner’s preferences. An attended visit, verified by the practice. ### Give pending estimates a next conversation. The vet has recommended planned care, but the owner has not decided about the estimate. Find out whether timing, cost or a question is holding the decision back. Arrange a conversation with the practice and introduce available payment options where appropriate. The vet remains responsible for care advice. An accepted estimate, a requested pause or a clear decline. ### Turn overdue care into return visits. Vaccines, deworming or check-ups are outstanding in your system, but the owner has no appointment booked. Start with your practice’s outstanding-care list. Call the owner, follow up by WhatsApp when appropriate and help arrange the visit. Confirm, reschedule and recover no-shows through the attendance flow, respecting contact preferences and opt-outs. Return visits attended. Completed care confirmed by your practice. ## Your team in the loop Your care team, or the human team Wilco provides, can step in with the conversation history. Timing, contact limits and handoffs are configured for your clinics. Wilco supports planned-care follow-up. It does not diagnose, give veterinary advice or replace your emergency process. ## Next step Meet a deployment strategist to map your workflows, see Wilco in action and define the first deployment for your team. - [Book a meeting](https://cal.com/francisco-hernandez/wilco-30)