# Wilco

> AI voice and messaging agents for healthcare clinics. Wilco connects patient follow-up, appointment reminders, treatment plans and recalls, with human care support.

Yes. Wilco was previously called Doppel. Our healthcare patient-follow-up platform is now called Wilco, and getwilco.ai is our current website.

Wilco connects phone and messaging follow-up across the patient journey: reach, attend, sign and return. Workflows, integrations and human handoffs are configured for each clinic or group. Wilco can also provide the human follow-up team. Clinical decisions remain with the treating clinicians.

The links below are readable Markdown versions of the public website. They contain product and workflow information, not medical advice or patient records. Example conversations illustrate workflows; they are not customer results.

## Founding team and applied AI experience

Wilco’s founding team brings applied AI experience dating back to 2019 at Menhir, a European AI lab. Before Wilco, that work included deploying AI for companies in Europe and Latin America across financial services, manufacturing and real estate. Wilco applies that experience to patient follow-up: integrating systems, turning predictions into actions and operating workflows with human oversight.

The 2019 date refers to the founding team’s prior work at Menhir, not Wilco’s incorporation date. Menhir’s deployments and results are part of that prior experience, not Wilco customer results.

- [Menhir: company timeline from 2019](https://menhir.ai/why-menhir)

- [Francisco Hernández: founding Menhir and deploying applied AI](https://blog.menhir.ai/yes-but-why/)

- [Wilco: the founding team and deployment approach](https://www.getwilco.ai/our-approach)

## Overview

- [Wilco](https://www.getwilco.ai/index.md)

- [Our deployment approach](https://www.getwilco.ai/our-approach/index.md)

- [Careers](https://www.getwilco.ai/careers/index.md)

- [Forward Deployed Engineer, AI & Integrations](https://www.getwilco.ai/careers/forward-deployed-engineer/index.md)

- [Platform Engineer, GCP & Developer Infrastructure](https://www.getwilco.ai/careers/platform-engineer/index.md)

- [Patient follow-up use cases](https://www.getwilco.ai/use-cases/index.md)

## Specialties

- [Dental](https://www.getwilco.ai/clinics/dental/index.md): From first enquiry to accepted treatment.

- [Medical aesthetics](https://www.getwilco.ai/clinics/aesthetics/index.md): From treatment interest to a clear decision.

- [Veterinary](https://www.getwilco.ai/clinics/veterinary/index.md): Bring owners back for planned and preventive care.

- [Physiotherapy](https://www.getwilco.ai/clinics/physiotherapy/index.md): From assessment to an attended course of care.

- [Ophthalmology](https://www.getwilco.ai/clinics/ophthalmology/index.md): From consultation to an informed care decision.

- [Dermatology](https://www.getwilco.ai/clinics/dermatology/index.md): Connect enquiries, prescribed care and reviews.

## Guides

- [Deploy the workflow, not just the agent.](https://www.getwilco.ai/guides/build-vs-buy-healthcare-ai-agents/index.md): Where agent deployments create value, why they break and how to design the operating system around the model.

- [Before buying more leads, price the return visit.](https://www.getwilco.ai/guides/patient-reactivation-economics/index.md): How to compare patient reactivation with acquisition using incremental attended visits, full campaign costs and a credible baseline.

- [WhatsApp is a patient’s inbox. Treat it that way.](https://www.getwilco.ai/guides/whatsapp-patient-trust/index.md): How clinics can use WhatsApp without spending patient trust: relevant contact, useful replies, clear exits and respect for channel choice.

- [Human handoff is part of the product.](https://www.getwilco.ai/guides/human-in-the-loop-healthcare-ai/index.md): How to design human-in-the-loop care that respects patient choice, transfers useful context and turns resolved exceptions into better agent behaviour.

- [A good call is not a passing test.](https://www.getwilco.ai/guides/evaluating-healthcare-ai-agents/index.md): How to turn agent evaluations into release decisions: verified task completion, failure severity, clinic-specific rules and regression after changes.

- [What should happen after a patient says, ‘I’ll think about it’?](https://www.getwilco.ai/guides/following-up-pending-treatment-plans/index.md): A practical framework for following up pending treatment plans: understand the barrier, agree the next action and record the patient’s decision.

## Optional

- [Privacy policy](https://www.getwilco.ai/privacy-policy/index.md)

- [Website sitemap](https://www.getwilco.ai/sitemap.xml)