Wilco for ophthalmology
Help more patients move ahead with eye care.
Your team recommends the treatment. Wilco follows up the unanswered questions and practical barriers between the consultation and the patient’s decision.
From an eye-care proposal to a clear next step.
Answer the practical question, arrange the right appointment or make payment straightforward.
Consultation complete. Decision pending.
Follow up the specialist’s proposal and the patient’s last reply.
What does the patient need?
“I have questions before going ahead.”
Wilco → the right specialistGet the right person to answer.
- Care team
Explain the clinic’s costs and available payment options.
- Ophthalmologist
Route questions about suitability, risks or recovery to the specialist.
Clinical assessment and informed consent stay with your ophthalmology team.
- Specialist-owned decisions
- Clinic-approved appointments
- Agreed contact limits
From an eye-care enquiry to an informed decision.
1 / 4Reach
Give vision-care interest a next step.
A vision-correction enquiry comes in, but a missed call leaves the conversation unfinished.
Follow up across the clinic’s agreed entry points and contact channels. Help arrange an assessment and answer practical questions using approved information. Your clinical team determines suitability.
An assessment booked, a question routed or a clear decision.
2 / 4Attend
Help the patient make the assessment.
The appointment is booked, but the patient still needs confirmation or visit details.
Share the clinic’s approved instructions, confirm attendance and help rearrange the appointment when needed. Recover recorded no-shows and restart the reminders for the new date.
An attended assessment, recorded by your clinic.
3 / 4Sign
Resolve what is holding the decision back.
The proposed procedure is still undecided because of timing, cost or a clinical question.
Follow up with the proposal in context. Arrange the right conversation with your team and introduce available financing if appropriate. Questions about risks, recovery or expected outcomes belong to the clinician.
A recorded treatment decision, without mistaking silence for consent.
4 / 4Return
Keep the follow-up visits connected.
A scheduled review becomes a separate conversation and the next booking gets missed.
Coordinate visits against the care team’s follow-up schedule. Reconnect when a review is due, help arrange the appointment and route new symptoms or concerns to the clinical team.
Reviews attended on the clinician’s agreed care schedule.
Your clinic’s rules.
Your team in the loop.
Configure the entry points, channels, contact hours and follow-up cadence for your clinics. A reply changes the next action. Your care team, or the human team Wilco provides, can step in with the conversation history.
Follow up until the enquiry is resolved, within agreed contact limits. An unanswered enquiry stays open for review; a decline or opt-out stops conversion outreach.
Your clinical team owns suitability, advice and informed consent. Wilco makes sure practical follow-up does not fall between conversations.
What is standing between the consultation and a decision?
Meet a deployment strategist to map your ophthalmology workflows, see Wilco in action and define the first deployment for your team.
Book a meeting