Wilco for physiotherapy
Turn the first visit into a course of care.
An assessment is the beginning. Wilco helps patients accept the plan, make their sessions and return when the physiotherapist recommends it.
One missed session needn’t end the course.
Explore the next conversation when an agreed physiotherapy plan has lost momentum.
Care plan open. No next session.
Find out what stopped the patient coming back.
What does the patient need?
“My work hours have changed.”
Wilco + your clinic diaryFind a time they can keep.
- Phone or WhatsApp
Find availability that fits the patient and the agreed course.
- Clinic diary
Book or move the session and restart appointment reminders.
Clinical priorities and appointment length follow your team’s rules. Attendance is tracked separately.
- Therapist-approved course
- Your scheduling rules
- Human help when needed
From first assessment to following through.
1 / 4Reach
Turn an enquiry into an assessment.
Someone asks about an appointment, then misses the callback or leaves the conversation unfinished.
Connect the enquiry from your agreed channels and follow up around the person’s availability. Resolve practical questions and help book the initial assessment. Clinical questions go to the physiotherapist.
An assessment booked or an enquiry brought to a clear outcome.
2 / 4Attend
Keep a changed diary from becoming lost care.
A work commitment or a missed session can interrupt the entire course.
Confirm the appointment, help reschedule and update the reminders. After a recorded no-show, reconnect to understand what happened and help arrange the next visit when appropriate.
Sessions attended, including visits recovered after a change.
3 / 4Sign
Help the patient commit to the proposed plan.
The assessment is complete, but the recommended course has no agreed next step.
Follow up the plan, discuss practical barriers such as availability or cost and coordinate the next session. Questions about frequency, symptoms or the exercises themselves go back to the physiotherapist.
An accepted care plan with a next visit arranged.
4 / 4Return
Pick up the course where it paused.
The patient stops attending before the agreed course is complete.
Reconnect about the existing plan and understand why it paused. Bring changed circumstances to the clinician before arranging a return. Coordinate reviews when recommended and make patient-led referrals easy.
A clinician-approved return, or a recorded decision not to continue.
Your clinic’s rules.
Your team in the loop.
Configure the entry points, channels, contact hours and follow-up cadence for your clinics. A reply changes the next action. Your care team, or the human team Wilco provides, can step in with the conversation history.
Follow up until the enquiry is resolved, within agreed contact limits. An unanswered enquiry stays open for review; a decline or opt-out stops conversion outreach.
Your physiotherapists decide the course of care. Wilco supports attendance and follow-through, without prescribing extra sessions.
How many care plans stop after the first visit?
Meet a deployment strategist to map your physiotherapy workflows, see Wilco in action and define the first deployment for your team.
Book a meeting