Deployment
Deploy the workflow, not just the agent.
Where agent deployments create value, why they break and how to design the operating system around the model.
Read the guideAI agents,
beyond the demo.
How to deploy agents, measure their value and handle the failures that a demo won’t reveal.
Where deployments succeed or fail.
Value creation, patient trust, human care and the discipline of evaluation.
Before buying more leads, price the return visit.
How to compare patient reactivation with acquisition using incremental attended visits, full campaign costs and a credible baseline.
Includes an interactive business case
WhatsApp is a patient’s inbox. Treat it that way.
How clinics can use WhatsApp without spending patient trust: relevant contact, useful replies, clear exits and respect for channel choice.
Human handoff is part of the product.
How to design human-in-the-loop care that respects patient choice, transfers useful context and turns resolved exceptions into better agent behaviour.
A good call is not a passing test.
How to turn agent evaluations into release decisions: verified task completion, failure severity, clinic-specific rules and regression after changes.
What should happen after a patient says, ‘I’ll think about it’?
A practical framework for following up pending treatment plans: understand the barrier, agree the next action and record the patient’s decision.