Wilco for veterinary
Help more pet owners move ahead with planned care.
A missed call. An undecided estimate. Vaccines or deworming left overdue. Wilco follows up with owners to turn recommended care into attended visits.
An overdue vaccine. A conversation that brings them back.
Vaccines, deworming and check-ups need different next steps depending on the owner’s reply.
Vaccines or deworming outstanding
Contact owners on the practice’s outstanding-care list.
What does the owner need?
“Do you have anything after work?”
Wilco + your practice diaryTurn the recall into a visit.
- Phone or WhatsApp
Find an available time and book the practice-approved visit.
- Reminders & attendance
Confirm, reschedule or recover a recorded no-show.
A booking is not completed care. Your practice confirms attendance and records the vaccine or treatment.
- Practice-defined recall list
- Vet owns care decisions
- Owner preferences respected
One owner conversation. Every next step connected.
1 / 4Reach
Reconnect with the owners you missed.
The phone rings while your team is caring for an animal. The owner leaves without a next step.
Pick up missed enquiries and follow up through the practice’s agreed channels. Help with planned-care bookings and practical questions. Urgent concerns go directly to the practice’s agreed human-led process.
A routine enquiry resolved or the right person brought in.
2 / 4Attend
Help the owner make the visit.
A booked appointment can still be missed, cancelled or left unconfirmed.
Confirm the visit and share practice-approved details. Help find another time when needed, update the reminders and reconnect after a recorded no-show, respecting the owner’s preferences.
An attended visit, verified by the practice.
3 / 4Sign
Give pending estimates a next conversation.
The vet has recommended planned care, but the owner has not decided about the estimate.
Find out whether timing, cost or a question is holding the decision back. Arrange a conversation with the practice and introduce available payment options where appropriate. The vet remains responsible for care advice.
An accepted estimate, a requested pause or a clear decline.
4 / 4Return
Turn overdue care into return visits.
Vaccines, deworming or check-ups are outstanding in your system, but the owner has no appointment booked.
Start with your practice’s outstanding-care list. Call the owner, follow up by WhatsApp when appropriate and help arrange the visit. Confirm, reschedule and recover no-shows through the attendance flow, respecting contact preferences and opt-outs.
Return visits attended. Completed care confirmed by your practice.
Your clinic’s rules.
Your team in the loop.
Configure the entry points, channels, contact hours and follow-up cadence for your clinics. A reply changes the next action. Your care team, or the human team Wilco provides, can step in with the conversation history.
Follow up until the enquiry is resolved, within agreed contact limits. An unanswered enquiry stays open for review; a decline or opt-out stops conversion outreach.
Wilco supports planned-care follow-up. It does not diagnose, give veterinary advice or replace your emergency process.
Turn outstanding care into return visits.
Meet a deployment strategist to map your veterinary workflows, see Wilco in action and define the first deployment for your team.
Book a meeting