Our approach
From AI capability to clinic performance.
Forward-deployed engineers connect your systems, build patient workflows and measure what changes: attendance, signed treatment plans and return visits.
You work directly with the engineers deploying Wilco.
We work with the people who manage your appointments and patient follow-up. A deployment strategist helps choose where to start. Our forward-deployed engineers build the integrations, test the workflows with your team and improve them after launch.
We start where patients are dropping off.
Missed enquiries, no-shows or treatment plans waiting for a decision. We look at your numbers with your team, choose the first problem to tackle and agree how we’ll measure the change.
- Wilco lead
- Deployment strategist
- Working with
- Clinic operations lead
A first workflow, the patients it covers and the result we’re aiming to improve.
Example: appointment follow-up
More patients make it to the appointment.
- Booked
- Confirmed
- Attended
Your clinic’s records tell us who attended. We agree which patients and period to compare before starting.
Your team and ours agree which patients to include, who manages the rollout and how to measure the result.
The workflow changes when the patient replies.
An unsigned treatment plan is the starting point. Explore how questions, appointment changes and payment requests lead to different actions.
Treatment plan pending
Wilco follows up by phone and WhatsApp, within the timing and limits agreed with your clinic.
What does the patient need?
“I have a question before I decide.”
Wilco → the right personResolve the question.
- Cost & practical questions
Explain available options, with care-team help when needed.
- Clinical questions
Pass the question and context to the treating clinician.
Wilco can provide the care team. Clinical decisions stay with your clinicians; financing terms stay with the provider.
- Your timing & contact limits
- Named human handoffs
- Opt-outs stop contact
Go-live is a joint decision.
Before launch, your team approves what data Wilco can access, when patients can be contacted and who handles requests that need a person.
Read our privacy policy- Access only what the workflow needs.
- Agree systems, permissions, processing roles and retention with your IT and privacy leads. Confirm the integration route with the software provider.
- Define when contact must stop.
- Set contact permissions, permitted hours, attempt limits and opt-outs. Test that those controls hold across calls, messages and rescheduled actions.
- Decide who takes over and when.
- Choose the team that receives each type of request, what information they need and what happens if no one is available to respond.
Predictive AI
Prioritisation, propensity and the best time to make contact.
Agentic execution
Conversations that lead to actions in the clinic’s systems.
Operational evaluation
Test cases, human feedback and observed business outcomes.
See the product.
Meet the people behind it.
Bring one patient workflow and the systems behind it. Leave with a clear view of the opportunity, what needs to connect and what a first deployment would require.
Book a meeting